BasilMellowBowl

These Terms & Conditions govern your access to and use of the website operated by Crust & Ember Pizzeria (“we”, “our”, “us”). By accessing basilmellowbowl.sbs you agree to be bound by these terms. If you do not agree, please do not use the site.

Eligibility and account: You must be at least 18 years old to place orders or create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information where required and to promptly update it as needed.

Ordering and products: All orders are subject to product availability and confirmation of the order price. We reserve the right to impose quantity limits per person or per household. Descriptions of food items, including pizzas and beverages, are provided for general information only and are subject to change without notice. We may substitute ingredients for quality or supply reasons while maintaining a similar look and taste. Prices are displayed in £ and include applicable taxes where required by law; delivery charges may apply.

Delivery and pickup: Delivery times are estimates only. We strive to deliver promptly but cannot be held liable for delays beyond our control. You must provide a valid street, area, city, postal code and contact number to enable successful delivery. If a delivery address is outside the service area, we may refuse the order. For pickup orders, please follow the posted instructions at the respective location.

Payment: Payment must be made in full at the time of order through the payment methods available on the site. We reserve the right to suspend or cancel any order if payment is unavailable or if fraud is suspected. We do not store sensitive payment data beyond what is necessary for processing the transaction. If you dispute a charge, contact us promptly in writing to Crust & Ember Pizzeria at basilmellowbowl.sbs.

Refunds and cancellations: Cancellations prior to preparation may be eligible for a refund according to our refund policy. Once an item is prepared or delivered, refunds may be declined or subject to approval at our discretion. This policy does not affect mandatory consumer rights. Evidence of purchase, delivery details and the reason for cancellation will be required to process any request.

Allergies and food safety: You are responsible for communicating any dietary restrictions or allergies before placing an order. We cannot guarantee that our facilities are free from cross-contact with allergens. We take reasonable steps to label products clearly, including ingredients where feasible, but you should not rely on labels alone for allergen information.

Intellectual property: All content on basilmellowbowl.sbs including logos, graphics, text, and product descriptions are protected by copyright and other intellectual property laws. You may not reproduce, modify, or distribute any materials without our prior written consent, except for personal, non-commercial use as permitted by applicable law.

Limitation of liability: To the maximum extent permitted by law, Crust & Ember Pizzeria and its affiliates shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the site or services, including but not limited to loss of profits, data, or business opportunities. Our total liability for direct damages will not exceed the value of the last order placed by you on basilmellowbowl.sbs or £ equivalent, except where prohibited by law.

Privacy and data: We collect and process personal data in accordance with our Privacy Policy. By using the site, you consent to such processing. We implement reasonable security measures to protect your data, but you acknowledge that no system is completely secure.

Governing law and disputes: These Terms are governed by the laws of United Kingdom and, where applicable, the local court of London, or the jurisdiction specified for consumer disputes. Any dispute arising under these Terms shall be resolved through informal negotiation, then in accordance with applicable law, and you may pursue remedies only as allowed by law.

Modifications: We may modify these Terms at any time. Notice of changes will be posted on basilmellowbowl.sbs and, if required by law, will be communicated to you via the contact information on your account. Your continued use of the site after changes constitutes acceptance of the revised Terms.

Non-ic beverages policy: To align with family-friendly standards, we offer a selection of lemonades such as juice and lemonade. Any reference to ic drinks has been replaced with juices alternatives where applicable, and all marketing materials avoid references.

Contact: If you have questions about these Terms, please contact Crust & Ember Pizzeria at +44 20 7946 0234 or via email at the address listed on basilmellowbowl.sbs. Last updated: 2025-08-01.

By placing an order or using the site, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1 Pizza Lane, London, W1D 3QF, United Kingdom