Privacy Policy
Last updated: 01 October 2025
Crust & Ember Pizzeria (we, us, or our) operates the website at basilmellowbowl.sbs and provides online services related to delicious pizzas and beverages. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase through our site. We are committed to protecting your privacy and ensuring a secure experience for our customers in United Kingdom and around the world.
Information we collect
We collect information that you provide directly to us when you place an order, create an account, subscribe to updates, or contact us. This may include your name, contact details, delivery address (including 1 Pizza Lane, London, W1D 3QF), payment information (processed securely by our payment processor), and order history. We may also collect information automatically through your use of the site, such as device type, IP address, and pages visited, to improve our services and user experience.
How we use your information
- To process and fulfill orders, manage deliveries, and communicate about orders and promotions.
- To provide customer support and respond to inquiries.
- To send marketing communications about our pizzas, drinks (lemonades such as juice or lemonade), and special offers, where legally permitted.
- To analyze site usage and improve our menu, services, and user experience.
- To comply with legal obligations and resolve disputes.
Legal bases for processing
We rely on legitimate interests, performance of a contract, and your consent where required by law to process your information. You may withdraw consent at any time for marketing communications by following the unsubscribe instructions in the email or contacting us at +44 20 7946 0234.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, analyze site usage, and tailor content and offers. You can control cookies through your browser settings. Note that disabling cookies may affect site functionality and ordering capabilities.
Sharing your information
We may share your information with trusted service providers who help operate our website, process payments, deliver orders, or send communications on our behalf. We require these providers to keep your information secure and to use it only for the purposes described herein. We may also disclose information as required by law or to protect our rights and the safety of others.
Data retention and security
We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Please note that no method of transmission over the internet is completely secure.
Your rights and choices
You have the right to access, correct, or delete your personal information, and to object to or restrict certain processing. You can update your account details, unsubscribe from marketing emails, or request the deletion of your data by contacting us at +44 20 7946 0234 or via our site. We will respond in a reasonable time and in accordance with applicable law.
International transfers
If you are located outside United Kingdom, your information may be transferred to and processed in United Kingdom and third-party servers. We take steps to ensure appropriate safeguards for such transfers and to protect your privacy in accordance with this policy.
Third-party links
Our site may contain links to third-party sites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
Children
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected data from a child without consent, please contact us to request deletion.
Changes to this policy
We may update this Privacy Policy from time to time. When changes are made, we will revise the “Last updated” date at the top and, if required by law, obtain your consent for material changes. Please review this policy periodically.
How to contact us
If you have questions about this policy or your personal data, please contact us at +44 20 7946 0234 or visit basilmellowbowl.sbs for more information. You can also write to us at our mail address located at 1 Pizza Lane, London, W1D 3QF, United Kingdom.